Store Policy
Shipping We will do our best to make sure you receive your order as soon as possible. Most of our products are available to be shipped immediately; however, some items may be shipped within 7 to 10 business days due to peak and seasonal demands. If your order includes a discontinued or backordered item, we will contact you within 48 hours. You then have the option to wait, substitute with a similar item, or, as a last resort, cancel your order. Once your order ships, you will receive a tracking number via email. We do not charge your credit card until your order ships to you. Shipping Rates Continental U.S. orders ship either FedEx Ground or USPS Priority Mail at a standard rate of $12.00 for orders under $150.00 and FREE for orders over $150.00. Shipping to Alaska and Hawaii will have an additional surcharge when processed. The amount shown in the cart and in the emailed order confirmation will not reflect this. Actual shipping charges to Alaska and Hawaii will be calculated and confirmed after your order has been placed and will not be complete or processed without acceptance of the additional shipping charge. An email will be sent from Triumph Detroit Online to confirm this additional charge. International orders ship USPS International Mail at a standard rate of $50.00 for orders under $1,000.00 USD and FREE for orders over $1,000.00 USD. Oversized packages are subject to an additional surcharge. The amount shown in the cart and in the emailed order confirmation will not reflect this. Actual shipping charges will be calculated and confirmed after your order has been placed and will not be complete or processed without acceptance of the additional shipping charge. An email will be sent from Triumph Detroit Online to confirm this additional charge. International Shipping Disclaimer All International shipments may be subject to duty fees and import tariffs or taxes depending on the country and the importer is responsible for these fees. Triumph Detroit Online has no control over customs fees or how they are calculated. PO/APO/AFO Box Shipping Triumph Detroit Online ships to any PO/APO/AFP boxes via USPS. Returns and Exchanges Authorization is required for all returns/exchanges. Please contact Triumph Detroit Online at 586-419-9928 or email us at [email protected] to obtain a Return Authorization (RA) number. The RA number will need to be placed on the outside of the box being shipped. Items sent without an RA number and/or without original packaging could result in your package being refused or subject to an additional $15.00 administrative fee. An RA is valid for only 14 days. After 14 days, you will need to request another RA number. RA’s older than 21 days will be refused. Triumph Detroit Online must receive your unused, uninstalled and unopened item within 30 days from the date of delivery. All original packaging must be included. You will be required to pay the shipping to and from Triumph Detroit Online. You may be charged a restocking fee depending on the reason for return. The restocking fee is 25%. ALL special order items are charged a restocking fee. If you want to return an item after the 30 day period, you will automatically be charged a 15% restocking fee. To receive a credit, the item(s) MUST be in resalable condition. If not in resalable condition, it will be refused. You are welcome to exchange an item for reasons of personal preference, however, return policies will be applied to all exchanges. Items cannot be returned or exchanged after 60 days. ALL SALES ARE FINAL ON SALE OR CLEARANCE ITEMS (NO EXCHANGES OR RETURNS WILL BE HONORED). If an item is found to be defective, please refer to manufacturer’s warranty. Damaged Shipment If the package was damaged during shipment, we will need the following to process the claim: 1. Pictures of the damaged box
2. Pictures of the items damaged in transit Send the pictures via email to [email protected] and once they are received, we will contact you with further instructions. Request to Cancel Order Please contact us as soon as possible if you wish to cancel your order. We are unable to cancel any orders that are in the process of being shipped or have already shipped. Out of Stock Items If an item is out of stock or is on backorder at the time your order has been placed, we will contact you within 48 hours via email. You will be given an ETA of when the item is expected to arrive at our facility and your order will stay current unless you tell us otherwise. Please contact us as soon as possible if you wish to cancel an out of stock or backordered item. Incorrect Item(s) Received Please notify us within 14 days if an incorrect item has been shipped to you. We will take the item(s) back and send the correct one out at no cost to you. Product Descriptions Triumph Detroit Online makes every effort to be as accurate as possible. However, we do not warrant that product descriptions or other content on our website is accurate, complete, current or error-free. If an item offered by us is not as described, your sole remedy is to return it in unused condition. Pricing All prices could change without notice. Authorization and Billing When you place an order with Triumph Detroit Online using a credit card, please note that the credit card issuing bank places an “authorization hold” for the amount of your order and locks that amount so that the credit limit will not be exceeded. Your credit card is not charged by Triumph Detroit Online until your order is ready to be shipped. In the event that you cancel your order, it will take 3-5 business days for your credit card issuing bank to release the “authorization hold” on your credit card. Privacy Policy Triumph Detroit Online will never sell or rent your personal information to others. We use customer information collected only for the purpose of filling orders, contacting purchasers to inform them of their order status, and sending promotional information. Any person receiving promotional emails from us can unsubscribe at any time via the “unsubscribe” button on our promotional emails. Our computer system protects your personal information using advanced firewall technology.
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